Rownd - Users are unable to sign in – Incident details

We're marking this incident as closed as services continue to operate normally. Please contact support if you experience any lingering issues. A full RCA will be published in the coming days.

We continue to see vastly improved response times from services across our infrastructure. We believe access has been restored for all customers and services are operating normally. We'll keep monitoring the situation for any residual effects and will post a more formal root-cause analysis in the coming days.

We identified that our main API services were experiencing issues querying the primary datastore. We've taken steps to distribute these queries across other infrastructure and services appear to be recovering.

We're continuing to investigate this issue. We've isolated the problem to our primary database provider and we are working with them to identify the root cause.