Rownd - Sign-in failures due to intermittent network timeouts – Incident details

All systems operational

Sign-in failures due to intermittent network timeouts

Resolved
Degraded performance
Started about 1 year agoLasted about 22 hours

Affected

API

Degraded performance from 8:13 PM to 5:46 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have adjusted some settings related to database and compute performance and are monitoring the system for further anomalies.

  • Update
    UTC
    Update

    We are continuing to track these intermittent issues with sign-in completions and are working on a resolution.

  • Investigating
    UTC
    Investigating

    We are seeing certain network requests timeout, which may result in a small number of sign-in failures. Our engineers are investigating this issue.